Terms & Conditions

Does timber move?

Every benchtop at Country Lifestyle Benchtops is crafted from select grade timber. As timber is a natural material, it will continue to expand and contract with changes in humidity. We use high-quality polyurethane glues to ensure a long-lasting bond. Changes in timber's moisture content can be due to many factors, including the climate (moisture in the air – dry or wet), air conditioning and appliances such as dishwashers, ovens and kettles. The timber will expand with increased air moisture and contract as it decreases. Movement across the grain can be up to 7%. Although rare, this movement is quite normal, and when correctly installed, this movement will not be noticeable.

How durable are timber benchtops?

It can last much longer than its sturdier counterparts despite the wood's softness. Timber benchtops can be susceptible to scratches, chipping and staining. Therefore simple regular maintenance is required. However, even the most neglected benchtops can be brought back to life. You’ll need to watch for cuts and gouges and, of course, burns. It is a good idea to use chopping boards. The beauty of timber is that it can be re-sanded and refinished at any time during its life to maintain the timber's natural beauty.

What if there are knots and veins on my countertop?

Natural variations in wood exist, including knots, cracks, colour, and grain. These are unique to every tree and piece of timber and, therefore, benchtops. These should not be considered faults but serve to make every piece individual. Unless noted otherwise in quoting, Country Lifestyle Benchtops fill all knots and veins on benchtops.

General Disclaimer

All timber benchtops should not be in contact with direct water or heat as timber is a natural product and can absorb water and leave burn rings. Therefore, it is recommended that coasters and heatproof products should be used.

We recommend timber benchtops are given time to adjust to the temperature inside your property. As timber is a natural product, we do not recommend using heaters above 15° for at least two weeks post-installation.

We do not warrant any benchtop damages within the Terms and Conditions and the timber benchtop care instructions.

Timber Benchtop Care

By following our simple maintenance tips, solid timber benchtops should

remain in excellent condition for a long time

No chemicals should be used on the finished timber, nor should any abrasive products or cloths. Clean with a lightly sprayed water-based cleaning product.

Benchtops should be dusted regularly with a clean, cotton cloth.

Coasters and placemats should always be used under plates, cups, utensils, and glasses, whether hot or cold.

Use chopping boards and heat mats to protect the surface from cuts and heat.

When writing, it is best to use a mat to prevent dents.

Any spills should be wiped up immediately, so it doesn't cause the finish to break down.

Prolonged exposure to direct sunlight, heating/ cooling vents, or fireplaces should also be avoided. These may damage or discolour the wood/finish.

If necessary, the wood can be refinished with Cabots benchtop clear satin if you wish for the finish to be redone. For any stains, scratches, chips, or other damage to the repaired, contact Country Lifestyle Benchtops for expert advice.